Onboarding Margin Discussion We are leading Potomac Forum’s New Hire Onboarding in the Federal Government Workshop Sept 21, Washington DC

We are leading Potomac Forum’s New Hire Onboarding in the Federal Government Workshop Sept 21, Washington DC

Posted on Tuesday, August 3rd, 2010 | No Comments

Willard InterContinental Hotel

Workshop Description

This workshop is led by subject matter thought leaders and business consultants Mark Stein and Lilith Christiansen (authors of Successful Onboarding: A Strategy to Unlock Hidden Value within Your Organization; McGraw-Hill). The workshop is designed to help you improve, design, plan for and implement an Onboarding program for your Government Organization.

Why You Should Attend

Federal executives, managers and staff attending this workshop will gain an understanding into how to establish an effective new hire onboarding program by which your government organization can:

  • Drive increased performance from your new hires
  • Prepare for increased hiring as a result of the insourcing focus
  • Establish itself as the “Agency-of-Choice”
  • Help new members of your organization integrate into the workforce and become effective team members
  • Transfer knowledge from existing employees to new hires, addressing the projected retirement wave
  • Establish the link between recruiting, hiring and onboarding
  • Create transparency in the career development path
  • Integrate political appointees with career civil service staff and foster effective relationships
  • Demonstrate the strategic importance of onboarding to Agency leadership and each employee.

Participants will come away from this workshop with an overall framework for driving onboarding excellence and helping the Federal agencies absorb the projected increase in new hire intake with particular emphasis on readiness, productivity, and transparency.

What You Will Learn

  • What is Strategic and World Class Onboarding
  • The Business Case and Potential for Effective Onboarding
  • The “New” New Hire Compact
  • Essentials of Effective and Strategic Onboarding
  • Essentials of determining Onboarding Objectives and Conducting a Proper Diagnostic
  • Customizing a solution for your Workforce, Your Resources, Your Priorities
  • A Framework for Success – 4 Pillar Framework and deep dive on each
  • Implementation Requirements and Strategy
  • Best Practices
  • Pitfalls to Avoid
  • Performance Management Framework
  • Governance & Administration

Who Should Attend

Executives, managers, staff and leaders involved in organization new hire recruiting, new hire onboarding, personnel management, organization development, organization performance management, and program management.

  • Chief Human Capital Officers (CHCOs) ; and office representatives
  • HR Managers
  • HR Staff
  • Program Managers
  • Training and Development Leaders and Managers
  • Leaders and Managers involved in Organization Performance Improvement
  • All Leaders interested in improving their organizations HR Program


  • Presentations by experts
  • Panel discussions led by experienced government and industry experts in onboarding and federal hiring
  • A hands-on workshop where attendees will learn how to create a successful onboarding program in their organization


  • Workbook and Copy of McGraw-Hill Successful Onboarding: A Strategy to Unlock Hidden Value within Your Organization book
  • Workshop Notebook with Presentation and Reference Materials


New Hire Onboarding in the Federal Government Workshop:
Leverage the Onboarding Margin Framework and Learn from the Leading Onboarding Programs Worldwide

7:00 AM Registration and Continental Breakfast
8:00 Welcome
Art Chantker, President, Potomac Forum
8:15 Keynote:  Federal Workforce Requirements and an Inside View on the Need for Effective Onboarding
9:00 What is Strategic & World Class Onboarding?
Defining onboarding, its core elements, common objectives, and the business case for it
10:00 Refreshment Break
10:15 How to Conduct an Onboarding Redesign Effort
Five steps of a successful redesign effort, some common pitfalls, and a deep-dive on the diagnostic process
11:00 Breakout: Onboarding Diagnostic Review
Participants break into small groups to complete exercise on the Diagnostic Process
11:30 Interpersonal Network Development – Creating Connections that Count
Understanding the four crucial networks, stakeholder maps, and other best practices
12:00 PM Hosted Luncheon at the Willard
1:00 Cultural Mastery – Teaching Culture so that New Hires Get It
Culture and Performance Value Framework, communicating culture, and other best practices
1:30 Breakout Session: Cultural Audit
Participants will complete an exercise to characterize culture at their agencies and other discussion
2:00 Early Career Support – Setting New Hires up for Success
Structural requirements, career development tools, and other best practices
2:30 Refreshment Break
2:45 Strategy Immersion & Direction – Getting New Hires Immersed in the Agency Mission
Why teaching strategy is important, what to include, and other best practices
3:15 Performance Management & Governance
Performance management philosophy, recommended measures, and performance dashboards
Establishing effective governance structures for program development and ongoing administration
Challenges in the Federal Government and How to Overcome Them
4:00 Change Management
Keys to success in thinking about change management, the business case, and communications model
4:30 Panel Discussion
A mix of public and private sector (government contractors) panelist share their insights and experiences with designing and operating effective onboarding programs
5:00 Workshop Adjourns

Your Instructors

Mark A. Stein
Managing Director and SVP Kaiser Associates, Inc.
Co-lead of Kaiser Associates’ Organization Development Practice
Author, Successful Onboarding: A Strategy to Unlock Hidden Value Within Your Organization

Mark Stein entered the management consulting business, when he first joined Kaiser Associates in 1995. He has led hundreds of performance improvement engagements for leading US-based enterprises over the years. He has consulted to Lockheed Martin, Booz Allen Hamilton, Microsoft, Boston Scientific, Capital One, Commonwealth of Nova Scotia, Assurant, American Express, the International Finance Corporation, Deloitte, the Canadian Broadcasting Corporation, GE, among others. Mr. Stein was a founder of Kaiser’s Organization development practice. Mr. Stein has been studying onboarding since 2002, has developed and deployed a number of leading frameworks on the topic at leading enterprises, and has helped many large-scale organizations tackle the opportunity represented by the new hire process. Today Mr. Stein is considered a leading thought leader on the topic of onboarding, and is a co-author of McGraw-Hill’s Successful Onboarding: A Strategy to Unlock Hidden Value Within Your Organization, and is a speaker on the topic on the radio and at conference, including last year’s Human Capital Institute’s Government Summit. His client projects (and their underlying design) have won key awards from Bersin and ASTD.

Lilith Christiansen
Vice President, Kaiser Associates
Co-lead of Kaiser Associates’ Organization Development Practice
Author, Successful Onboarding: A Strategy to Unlock Hidden Value Within Your Organization

Lilith Christiansen has 15 years of organization development consulting experience with Kaiser Associates and Booz Allen Hamilton. Mrs. Christiansen has led numerous organizational strategy, process improvement and employee programs redesign projects for clients in both public and private sectors including U.S. Citizenship & Immigration Services, U.S. Army Materiel Command, Food & Drug Administration, Federal Aviation Administration, Sprint, Caterpillar, Washington Gas, Lucent Booz Allen Hamilton, and Capital One. Currently, Mrs. Christiansen co-leads Kaiser Associates’ Organization Development Practice and is a thought leader behind their recently published book Successful Onboarding: A Strategy to Unlock Hidden Value Within Your Organization.


Government Only: $895

Register Via Fax/Post

Send a Government Team Rate: To Encourage Your Government Team to Learn Together.
Register two persons from the same government office at the same time and the third registers at 50% of the registration fee.

Cancellation Policy

Confirmed registrations who cancel within 3 business days of the program will be subject to a $250 cancellation fee. Registrations cancelled after the program starts are subject to the full registration fee. Substitutions can be made at any time. In the event a particular training workshop is cancelled, the liability of Potomac Forum, Ltd is limited to refund of any prepaid registration fee.


Willard InterContinental Hotel
1401 Pennsylvania Avenue N.W.
Washington D.C. 20004

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